Frequently Asked Questions

Common order and delivery questions

Orders and Delivery

We despatch all orders placed on the same day if ordered before 3pm Monday to Friday.

In most cases orders are received the next working day.

You can create an account on our website by visiting the following link create an account or selecting my account from the menu at the bottom of the website.

If you have placed an order and realised that there is a mistake on on your delivery address please contact us immediately via email at [email protected]If you have an account and looking to update your address before placing an order you can do this within your account.

We despatch all orders free of charge via Royal Mail 1st Class. To keep our costs competitive we don’t use a tracking system however we are able to check if your item is out for delivery or has been delivered.  If you haven’t received your item after 3 days please contact us by sending a message through our contact us page or via email [email protected] and we will make sure any delivery issue is resolved.

No we do not store this information. The payment gateways we use including Stripe (Credit Debit, Apple Pay & Android Pay), Amazon Pay, PayPal process all our payments.

As we are a UK business we are also VAT registered so we need to charge VAT. The price shown on our website includes VAT.

We currently ship within the UK but are hoping to expand in the future so watch his space.

Yes your items will be delivered in one package that will fit through your letterbox so there is no need to wait in. 

If you need to return or exchange an item

Returns and Exchanges

In the event that you need to return your order. We have 30 day refund or exchange policy.

Our returns address is;

WSS Returns
Unit 9
Ducksbury Ind Est
Charlton Mead Lane
Hoddesdon
EN11 0DJ

In the unlikely event that this happens please send us a message on our contact us page or via email [email protected] and we will resolve this.

In the unlikely event that this happens please send us a message on our contact us page or via email [email protected] and we will resolve this.

Our returns address is;

WSS Returns
Unit 9
Ducksbury Ind Est
Charlton Mead Lane
Hoddesdon
EN11 0DJ

We respond to all questions and queries usually within 1 hour during our office hours. You can send us a message on our contact us page or via email [email protected] and we will resolve this.

If you have placed an order and realised that there is a mistake on on your delivery address please contact us immediately via email at [email protected]

Sure not a problem.

Please get in touch immediately by sending us a message on our contact us page or via [email protected]

Free delivery on all orders

All orders sent Royal Mail 1st Class. Orders placed before 3pm get despatched same working day.

30 day returns

All orders get covered by our simple 30 day returns policy. You can return your order for any reason.

Customer service

We pride ourselves on customer service. Any questions any problems, then just let us know.

100% secure checkout

Checkout securely with Credit & Debit Card / PayPal / Apple Pay / Amazon Pay